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Latest Incidents

18th January, 2020 - 1:50am: At 1.50am this morning (18th January) firefighters were cal...Read more

16th January, 2020 - 19:04: A bus was found to be alight in the West Wilts Trading Estate. Crews f...Read more

16th January, 2020 - 11:41am: Oaksey, Malmesbury - A crew from Malmesbury rescued two adults from th...Read more

16th January, 2020 - 12:20pm: A36 Petersfinger - A crew from Salisbury attended a small fire involvi...Read more

16th January, 2020 - 02:23 AM : A crew have extinguished a small fire involving a refuse bin this morn...Read more

15th January, 2020 - 11:27 PM : 2 Appliances and an Officer are in attendance at an external flooding ...Read more

15th January, 2020 - 10:39 PM : 2 Appliances attended a fire involving a fridge freezer in the kitchen...Read more

15th January, 2020 - 9:37 PM : A crew attended a chip pan fire that was out on arrival, the residents...Read more

15th January, 2020 - 9:03 PM : Crews attended a report of a man that had driven his van into floodwat...Read more

15th January, 2020 - 9:29 PM : Whilst on route to incident involving a driver stuck in flood water cr...Read more

Response Privacy Notice

How we use personal information for our response services

Dorset & Wiltshire Fire and Rescue Service responds to emergency calls from members of the public. As a data controller, we collect and process personal information about individuals who have been the recipient of our services.

The categories of the information that we collect, process, hold and share include:

Why we collect and use this information

We collect this information to enable us to carry out our statutory obligations under the Fire Services Act 2004, and in our official authority as a Fire and Rescue Service. The collection and use of special categories of personal data is done so because it is in the substantial public interest (Article 9(2)(g) of the GDPR and Schedule 1, Part 2, Paragraph 6 of the DPA).

Once the incident is closed, we keep incident data for other purposes including:

We analyse our incident data to identify trends and predict areas within our communities which are more likely to experience fire related emergencies.

We may also contact you after we provide certain services, to obtain your opinion on those services.  This helps us to understand your needs, improve our service and help protect you in the future.

Storing this information

We share a control and communications system with Devon & Somerset Fire and Rescue Service, and Hampshire Fire and Rescue Service (as part of the Networked Fire Services Partnership), which we use to mobilise resources in response to an incident. We apply strict security controls to the system to ensure that access is limited to those who need to see it. We keep incident data for 10 years. We record emergency calls and keep the audio for a period of two years, but we may keep specific calls for longer depending on the circumstances; such as if it is needed as evidence for a court hearing.

Who we share this information with and why

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Post Holders:
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