Contact Us

Always call 999 in an emergency. For all other enquiries related to Dorset and Wiltshire, call us on 01722 691000 (office hours - call 0306 799 0019 out of hours).

• Safe & Well: If you wish to book a free Safe and Well telephone appointment, need to reschedule or cancel your visit, or have any issues with your smoke alarms, please call 0800 038 2323. This is a freephone number for the counties of Dorset and Wiltshire (please note that this is an answerphone service, monitored during office hours). Alternatively, you can request a referral here.
• Fire Safety: If you wish to tell us about fire safety risks in commercial premises, such as locked or  blocked fire exits, you can email the fire safety department at [email protected], call 01722 691717 during office hours (9am-5pm), call our Service Control Centre on 0306 799 0019 out of office hours (5pm-9am) or fill out the contact form below.
• Press Office: For the press office, email [email protected] - for urgent out of hours media enquiries ONLY, please contact the duty press officer on 07717 511288.
• Write to us at: Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR
• Email us at: [email protected] or use the appropriate form below.

You can make a specific request by using one of the forms below - please only use the general enquiries option if your query is not covered by another form (requests for incident reports MUST be made on the appropriate form for a timely response).

• General enquiries

  Please use this form if none of the others below suit your needs. To find out more about how we use your data and to view our privacy notice click here.

  Page Questions

  • Page
  • Title
    TitleMrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Full Name
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country
  • Enquiry
  • CAPTCHA

• Incident report request

  If you wish to request an incident report, or a Major Incident report, please use this form to give the details.

  Click here for more information, to find out more about how we use your data and to view our privacy notice click here.

  Incident report request

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address*
    Address 1 Address 2 Town/City County Postcode

  • Incident Details

  • Incident Date*
    Year20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920

    Month123456789101112

    Day12345678910111213141516171819202122232425262728293031
  • Incident Type

  • Please enter the Address OR Location of the incident

  • Incident Address
    Address Line 1 Address Line 2 City ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country
  • Incident Location
  • Reason For Requesting Report*
  • Further Enquiry
  • CAPTCHA

• Reporting a fire safety concern

  If you have concerns about fire safety risks in commercial premises, such as locked or blocked fire exits, please use this form to give the details. All information, including your contact details, will be treated in confidence. If you would prefer to call or email, please click here for further information.

  To find out more about how we use your data and to view our privacy notice click here.

  Reporting a Fire Safety Concern

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Details
  • CAPTCHA

• Compliments

  If we’ve gone above and beyond, or you’ve just had a really positive experience when you’ve dealt with us, please let us know!

  To find out more about how we use your data and to view our privacy notice click here.

  Compliments

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Incident Day (if known)
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Details*
  • Name of personnel dealt with
  • CAPTCHA

• Complaints

  If we’ve done something wrong, or you’re not happy with the service you have received, please let us know. See the complaints page for more information.

  If your concern relates to a smoke alarm issue, please call 0800 038 2323.

  To find out more about how we use your data and to view our privacy notice click here.

  Complaints

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Details
  • CAPTCHA

• Freedom of Information request

  If you wish to request something under the Freedom of Information Act, please use this form to give the details. Click here for more details.

  We will aim to respond to your request within 20 working days.

  If you are requesting a copy of an incident report then please use the Incident Report Request form above.

  To find out more about how we use your data and to view our privacy notice click here.

  Freedom of Information request

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Enquiry*
  • CAPTCHA

• School or College Educational Visits (Including home education groups)

  Our education team are happy to support your safety education in schools. Whilst we offer all reception, year 2 and year 5 classes safety lessons, if capacity allows, we will support requests for other years.

  Our firefighters, where capacity and availability allow, are happy to visit schools and talk about the Fire and Rescue Service and what firefighters do.

  The form below is for school and college visits. For group visits (Guides/Scouts etc), and pre-school or nursery visits, please visit our School Visits page.

  School or College Educational Visits (Including home education groups)

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Position*
  • Email*
  • Telephone Number
  • School Address*
    Address 1 Address 2 Town/City County Postcode
  • Year Groups*
    • R
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • 10
    • 11
    • 12
    • Post 16
    Please select all that apply
  • Are you a SEND school?*
    YesNo
  • Focus topics*
    • Safety education
    • Firefighter careers / "Inspired by firefighters"
    • Look at the fire appliance
    • The Great Fire of London
    • ASB issues (Fire call points pressed, hoax calls or firesetting)
    • Reassurance following an incident
    • • Other – please give details below
  • Other details
  • CAPTCHA

• Community event

  We will always try to support community events when we can (subject to operational commitments). Make a request here.

  To find out more about how we use your data and to view our privacy notice click here.

  Community Event

  • Title
    TitleMrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Enquiry
  • CAPTCHA

• Controlled burning

  Lots of the false alarms we attend are caused by bonfires. Equally, bonfires can get out of control very easily. Please help us to help you, by reducing any activity that could lead to us being called out. If you feel you must have a bonfire, please let us know in advance using the below form. Wherever possible, please give us at least an hour’s notice of starting your burn. More information about controlled burning can be found here.

  This is particularly important for large fires, fires in built-up areas, or near utility supplies – in these cases, a telephone call to our Control room on 0306 799 0019 would be more beneficial as it will allow us to gather more detailed information.

  To find out more about how we use your data and to view our privacy notice click here.

  Controlled Burning

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number*
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Map Coordinates (if known)
  • Date from
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Time from
    : HH

    MM

    AM PM AM/PM
  • Date to
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Time to
    : HH

    MM

    AM PM AM/PM
  • Other information (such as what is being burned)
  • CAPTCHA

• Hydrant defects

  Please use this form to inform us of any defective fire hydrants. For more information, click here.

  To find out more about how we use your data and to view our privacy notice click here.

  Hydrant Defects

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number

  • Your address details

  • Address
    Address 1 Address 2 Town/City County Postcode

  • Location details of the hydrant

  • Location of Hydrant*
    Address 1 Address 2 Town/City Postcode
  • Nature of defect*
  • CAPTCHA