Contact Us

If you wish to book a free Safe and Well telephone appointment, need to reschedule or cancel your visit, or have any issues with your smoke alarms, please call 0800 038 2323. This is a freephone number for the counties of Dorset and Wiltshire (please note that this is an answerphone service, monitored during office hours). Alternatively, you can request a referral here. 

If you wish to tell us about fire safety risks in commercial premises, such as locked or  blocked fire exits, you can email the fire safety department at [email protected], call 01722 69 1717 during office hours (9am-5pm), call our Service Control Centre on 0306 799 0019 out of office hours (5pm-9am) or fill out the contact form below. Always call 999 in an emergency. If your call is not operationally urgent, or you need to contact us out of hours, please contact Fire Control on 0306 799 0019. For all other enquiries, call us on: 01722 691000. Write to us:

Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR

Email us at: [email protected] or use the appropriate form below.

You can make a specific request by using one of the forms below - please only use the general enquiries option if your query is not covered by another form. Requests for incident reports MUST be made on the appropriate form for a timely response.

For the press office, email [email protected] - for urgent out of hours enquiries, please call Fire Control on 0306 799 0019 or, if they are unavailable, try 07717 511288.

• General enquiries

  Please use this form if none of the others below suit your needs. To find out more about how we use your data and to view our privacy notice click here.

  Page Questions

  • Page
  • Title
    TitleMrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Full Name
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country
  • Enquiry
  • CAPTCHA

• Incident report request

  If you wish to request an incident report, please use this form to give the details. Click here for more details.

  To find out more about how we use your data and to view our privacy notice click here.

  Incident report request

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address*
    Address 1 Address 2 Town/City County Postcode

  • Incident Details

  • Incident Date*
    Year2022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920

    Month123456789101112

    Day12345678910111213141516171819202122232425262728293031
  • Incident Type

  • Please enter the Address OR Location of the incident

  • Incident Address
    Address Line 1 Address Line 2 City ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country
  • Incident Location
  • Reason For Requesting Report*
  • Further Enquiry
  • CAPTCHA

• Reporting a fire safety concern

  If you have concerns about fire safety risks in commercial premises, such as locked or blocked fire exits, please use this form to give the details. All information, including your contact details, will be treated in confidence.

  To find out more about how we use your data and to view our privacy notice click here.

  Reporting a Fire Safety Concern

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Details
  • CAPTCHA

• Compliments

  If we’ve gone above and beyond, or you’ve just had a really positive experience when you’ve dealt with us, please let us know!

  To find out more about how we use your data and to view our privacy notice click here.

  Compliments

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Incident Day (if known)
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year2022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Details*
  • Name of personnel dealt with
  • CAPTCHA

• Complaints

  If we’ve done something wrong, or you’re not happy with the service you have received, please let us know. See the complaints page for more information.

  If your concern relates to a smoke alarm issue, please call 0800 038 2323.

  To find out more about how we use your data and to view our privacy notice click here.

  Complaints

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Details
  • CAPTCHA

• Freedom of Information request

  If you wish to request something under the Freedom of Information Act, please use this form to give the details. Click here for more details.

  Please use the Incident Report Request form above if that is the information you require.

  To find out more about how we use your data and to view our privacy notice click here.

  We will aim to respond to your request within 20 working days, however please note that there may be some delay owing to resources being diverted to assist with other critical tasks.

  there may be a delay in our response. That’s because organisations are diverting their resources to help with other challenges.

  Freedom of Information request

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Enquiry*
  • CAPTCHA

• Request a school visit

  Our education team will visit schools, pre-schools and nurseries to teach the children about fire safety. Request a visit here or visit the web page for more information.

  To find out more about how we use your data and to view our privacy notice click here.

  Request a school visit

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • CAPTCHA

• Community event

  We will always try to support community events when we can (subject to operational commitments). Make a request here.

  To find out more about how we use your data and to view our privacy notice click here.

  Community Event

  • Title
    TitleMrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Enquiry
  • CAPTCHA

• Controlled burning

  It would be really helpful if people could avoid having bonfires during this coronavirus lockdown period. While we know that the current weather makes getting out in the garden very tempting, lots of the false alarms we attend are caused by bonfires. Equally, bonfires can get out of control very easily. Please help us to help you, by reducing any activity that could lead to us being called out. If you feel you must have a bonfire, please let us know in advance using the below form.

  To find out more about how we use your data and to view our privacy notice click here.

  Controlled Burning

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number*
  • Address
    Address 1 Address 2 Town/City County Postcode
  • Map Coordinates (if known)
  • Date from
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year2022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Time from
    : HH

    MM

    AM PM
  • Date to
    Day12345678910111213141516171819202122232425262728293031

    Month123456789101112

    Year2022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998199719961995199419931992199119901989198819871986198519841983198219811980197919781977197619751974197319721971197019691968196719661965196419631962196119601959195819571956195519541953195219511950194919481947194619451944194319421941194019391938193719361935193419331932193119301929192819271926192519241923192219211920
  • Time to
    : HH

    MM

    AM PM
  • Other information (such as what is being burned)
  • CAPTCHA

• Hydrant defects

  Please use this form to inform us of any defective fire hydrants. For more information, click here.

  To find out more about how we use your data and to view our privacy notice click here.

  Hydrant Defects

  • Title
    MrMrsMsMasterProf.Dr.
  • Name*
    First Last
  • Email*
  • Telephone Number

  • Your address details

  • Address
    Address 1 Address 2 Town/City County Postcode

  • Location details of the hydrant

  • Location of Hydrant*
    Address 1 Address 2 Town/City Postcode
  • Nature of defect*
  • CAPTCHA