The Data Protection Act 1998 is designed to protect personal information about living individuals. It sets the rules for how we handle your information. If the rules are not followed, we risk breaking the law.
What is personal information?
Personal information is any information that can be used to identify you. This includes details we might hold about you, such as your name, address and contact details.
Some types of personal information are classified as sensitive by the Act and require more careful handling. This includes information about ethnic or racial origin, political opinions, and religious beliefs.
When we ask for your personal information, we will:
- make sure you know why we need it;
- only ask for what we need, and not collect too much or irrelevant information;
- protect it and make sure nobody has access to it who shouldn’t;
- only share it with other organisations when the law allows; and
- make sure we don’t keep it longer than necessary.
In return, we ask you to:
- give us accurate information
- tell us as soon as possible if there are any changes, such as a new address.
This will help us to keep your information reliable and up to date.
How to access your personal information held by us
If you would like to know what information (if any) we hold about you, you can apply here by downloading and completing the Subject Access Form and returning it to us (together with proof of ID and the fee).
When requesting information, it would help if you can tell us what the information you are seeking relates to.
How much does it cost?
We charge £10 for each application. You will need to send this to the Information Management Team when you return your completed form, otherwise we will be unable to process your application.
How long does it take?
From the receipt of your formal request, we have a maximum of 40 calendar days to provide you with the information that you have asked for. The extent and nature of the personal information that we keep will determine how long it will take, particularly if we have to try and obtain consent from a number of different individuals. We will, however, make every attempt to provide the information as quickly as possible.
What should you do if you think the information is wrong?
If you feel that any of the factual information about you is inaccurate or misleading, and you would like it corrected or erased, please tell us by writing to the Information Management Team, explaining which information you consider to be inaccurate and providing the correct details.
If you would like some advice and assistance with your request for personal information, please contact the Information Management Team as follows:
Email: [email protected]
Write to us at: Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR
Tel: 01722 691000
Making a complaint
If you consider you have not received the information to which you are entitled, or your request has not been dealt with effectively, you can make a complaint.
If you are still not satisfied after using our internal complaints procedure, you can contact the Information Commissioner (www.ico.org.uk) at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 01625 545700