We are much more than a Fire and Rescue Service. We are about helping you to become safer, healthier and to live more independently. Improving your wellbeing and investing in our future generations is central to our way of thinking. We will play a key part in supporting our communities and businesses to grow safely and responsibly. When you need us, we will respond quickly and professionally to limit distress, harm and economic loss.
We also have five priorities:
- Help you to make safer and healthier choices– we want you to be more aware about the risks you face, and support you and your business to be safer. We are committed to improving the wellbeing of you and your family.
- Protect you and the environment from harm– we will work with you to improve your safety and reduce the effect that day-to-day hazards and risks can have on you and your environment.
- Be there when you need us– we will continue to provide a professional and prompt response when an emergency happens.
- Make every penny count– we will continue to be a well-respected and trusted Service, offering excellent value for money.
- Supporting and developing our people– making sure our staff are at the centre of everything we do, are well led and have the right knowledge and skills, is crucial to the success of our Service.
Code of Ethics
In May 2021, the National Fire Chiefs Council (NFCC), Local Government Association (LGA) and Association of Police and Crime Commissioners (APCC) published the Core Code of Ethics for Fire and Rescue Services. DWFRS is fully signed up to the code, which sets out five ethical principles as a basis for promoting good behaviour and challenging inappropriate behaviour. In short “helping every member of the Fire and Rescue Service to act in the right way in their service to the public.”
- Putting our communities first
- Equality, Diversity and Inclusion
- Dignity and Respect
More information about the Code of Ethics can be found here.