We constantly measure our performance, to ensure that you are receiving the quality of service that you rightly expect from us.
We are developing a performance management dashboard which will be available shortly. In the interim, if you would like to discuss any aspect of performance management, what we do or what outcomes we are achieving, please email our Head of Strategic Planning and Knowledge Management at [email protected]
Performance targets – what you can expect
The Fire & Rescue Services National Framework sets out the priorities and objectives for fire and rescue authorities to be accountable to communities for the service provided. Key to this is an understanding of the corporate targets that have been set, which enable you to be assured of progress.
A number of key processes and strategic projects will be finalised during 2016/17 and a large amount of work is needed to bring together systems, data and definitions which will support the setting of effective corporate targets.
In these circumstances, we have developed a set of expectations so that you can judge how effectively we perform. It is anticipated that more work on defining these expectations will take place during 2017.
By 2020, we will:
- reduce the total number (both accidental and deliberate) of fires by 5% each year (from the average number of fires over the three year period from 2012 to 2015);
- help to reduce the number of deaths and serious injuries in road traffic collisions by 5% (from the average number of road traffic collisions over the three year period from 2012 to 2015);
- achieve a positive outcome of 75% of the young people attending and completing an organised programme or scheme;
- have audited 100% of known other non-domestic premises identified as high risk where the Fire Safety Order applies;
- have audited 100% of known sleeping accommodation identified as high risk where the Fire Safety Order applies;
- have sickness absence no higher than seven days (excluding staff working within the Retained Duty System); and
- reduce the number of working days lost due to work related injuries and ill-health by 5%.