The following is a quick guide to what is and isn’t the responsibility of the Fire and Rescue Service when storm damage occurs:
| Problem | Who to call |
| Fallen tree on road, not endangering life | Local authority |
| Fallen tree on road or vehicle, endangering life | Fire and Rescue Service – call 999 |
| Fallen tree on property, not endangering life | Personal responsibility |
| Fallen tree on property, endangering life | Fire and Rescue Service – call 999 |
| Unsafe structure overhanging a public highway or public footpath | Fire and Rescue Service – call 999 |
| Unsafe structure overhanging property, not endangering life | Personal responsibility |
| Unsafe structure overhanging property, endangering life | Fire and Rescue Service – call 999 |
| General flooding | Wait for water to subside. See also further advice. |
| Flooding with life risk | Fire and Rescue Service – call 999 |
| Flooding affecting electrics | Only if safe to do so, isolate electrics – if in any doubt, contact the Fire and Rescue Service on 999 |
| Power cut | Call 105 |
| IF IN DOUBT – CALL 999 | |
Local authority information is as follows:
- BCP Council – call 01202 451629 (Monday to Friday, 9am to 5pm) or 01202 451145 (evenings and weekends)
- Dorset Council – call 01305 221020
- Swindon Borough Council – call 01793 445500 or report online.
- Wiltshire Council – call 0300 456 0105 or report online.