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Latest Incidents

15th December, 2018 - 12.39pm: West Ashton- Crews from Trowbridge and Westbury attended a road traffi...Read more

15th December, 2018 - 8.03am: Weymouth- A crew from Weymouth attended a bus shelter on fire on King ...Read more

14th December, 2018 - 5.07pm: One pump from Stratton St. Margaret was mobilised to a report of a roa...Read more

14th December, 2018 - 1:16pm: At 13:16 fire control took a 999 call to reports of smoke in a propert...Read more

14th December, 2018 - 11:29am: At 11:29 fire control took a 999 call to reports of a car that had gon...Read more

14th December, 2018 - 09:41am: At 09:41 fire control took a 999 call to reports of alarms sounding an...Read more

14th December, 2018 - 09:30am: At 09:30 we received a call to reports of two people stuck in a lift. ...Read more

14th December, 2018 - 07:42am: At 08:42 fire control took a 999 call to reports of a male stuck in a ...Read more

14th December, 2018 - 03:31am: One fire engine from Redhill fire station attended reports of a smoke ...Read more

13th December, 2018 - 10.05pm: Littleton, Semington - Appliances from Melksham and Trowbridge attende...Read more

Statement regarding our Control System


Date: 22nd February, 2017

Below is our response to todays news coverage regarding our control system.

Assistant Chief Fire Officer John Aldridge said: “The Vision system has been used in Wiltshire since 1 July 2015, and has also been used for Dorset fire calls since August 2015. Since that time, all 999 calls have been answered.

“Every control room in the country has robust back-up systems and resilience arrangements in place to ensure that there is absolutely no interruption to our ability to answer and respond to emergency calls.

“In addition to this, our partnership with Hampshire and Devon & Somerset Fire and Rescue Services has provided significantly improved local resilience and a far more effective use of one another’s resources.

“The project with Capita is not yet closed down – a huge amount has been achieved to date and, while there have been issues, the partnership is working closely with Capita to address these and further develop the system. We are also working on improving network resilience across the partnership.

“The initial issues were very stressful for our staff, but we have put robust processes in place to support them and we have regular engagement meetings between staff, managers and Capita to ensure that progress is monitored and maintained, and concerns aired. There is certainly nothing for the public to be worried about – if you need the fire service, call 999 and we will respond.”

 

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