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Latest Incidents

20th June, 2019 - 9.21am: Dorchester - Two crews from the Dorchester fire station were mobilised...Read more

17th June, 2019 - 12:55: Fire control took a 999 call at 12:55 to reports of a school fire. Fir...Read more

17th June, 2019 - 12:07pm: At 12:07 Fire control took the first of a number of 999 calls to repor...Read more

17th June, 2019 - 11:41am: At 11:41, Fire control mobilised 3 fire engines from Westborne, Spring...Read more

17th June, 2019 - 11:25am: At 11:25 fire control took a 999 call to reports of a person stuck on ...Read more

17th June, 2019 - 11:05am: At 11:05, Fire control mobilised 3 fire engines from Westborne, Spring...Read more

17th June, 2019 - 10:56am: At 10:56 Fire control took an emergency call from the police to a coac...Read more

17th June, 2019 - 9:07am: At 09:07 Fire control took a 999 call to an address where a significan...Read more

17th June, 2019 - 08:48am: At 08:48 One fire engine from Corsham was mobilised to alarms sounding...Read more

17th June, 2019 - 2:47am: At 14:47 Fire control took a 999 call to reports of a road traffic col...Read more

Statement regarding our Control System


Date: 22nd February, 2017

Below is our response to todays news coverage regarding our control system.

Assistant Chief Fire Officer John Aldridge said: “The Vision system has been used in Wiltshire since 1 July 2015, and has also been used for Dorset fire calls since August 2015. Since that time, all 999 calls have been answered.

“Every control room in the country has robust back-up systems and resilience arrangements in place to ensure that there is absolutely no interruption to our ability to answer and respond to emergency calls.

“In addition to this, our partnership with Hampshire and Devon & Somerset Fire and Rescue Services has provided significantly improved local resilience and a far more effective use of one another’s resources.

“The project with Capita is not yet closed down – a huge amount has been achieved to date and, while there have been issues, the partnership is working closely with Capita to address these and further develop the system. We are also working on improving network resilience across the partnership.

“The initial issues were very stressful for our staff, but we have put robust processes in place to support them and we have regular engagement meetings between staff, managers and Capita to ensure that progress is monitored and maintained, and concerns aired. There is certainly nothing for the public to be worried about – if you need the fire service, call 999 and we will respond.”

 

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