Fire safety complaint
If you wish to tell us about fire safety risks in commercial premises, such as locked or blocked fire exits, you have the following options:
- You can complete the following form: Report a fire safety concern (If translation is required, please use the form on our Contact Us page).
- Call 01722 691717 during office hours (9am-4pm)
- Call our Service Control Centre on 0306 799 0019 out of office hours
To find out more about how we use your data and to view our privacy notice click here.
Fire safety enquiry
If you have a general fire safety enquiry regarding commercial property, please email [email protected] and the Fire Safety Team will respond in office hours.
Reporting faults with fire safety equipment
To report fault with fire safety equipment – click here
Building Regulations and consultations
If you would like to send us electronic building plans as part of a Building Regulations application or other Statutory Consultation, please email us at [email protected] This is our preferred option however paper-based plans can be deposited with the Fire Authority at the following address only – Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR.
Feedback following an audit
If you have been visited by one of the team, your feedback would be most welcome. Please complete our online survey.
Appeals and complaints
If you are the responsible person for a commercial premises and are considering launching an appeal against a statutory notice, or wish to complain about our actions or requirements following a statutory fire safety intervention, more information is available here.
Home Fire Safety Visit
If you require a residential Home Fire Safety Visit or have a question around safety advice for cooking, smoking, electrical and personal safety, you can call 0800 038 2323 or click here.