The Service is often called to attend incidents which fall outside of our statutory duties (fire safety, firefighting, road traffic collisions and emergencies) as described in Sections 6, 7, 8 and 9 of the Fire Services Act (2004).
Where practicable, our Service Control Centre will advise callers of other organisations or trades companies that would be more appropriate to help resolve their issue, for example a locksmith.
However, there are occasions where we may agree to provide a service that is outside our core functions, but we will seek to recover our costs in most ‘non-emergency’ circumstances. The application of charges is discretionary and may be waived by the Incident Commander where there are any humanitarian or welfare concerns. Wherever there is a risk to human life or public safety, then this procedure does not apply.
Charges effective from 1 April 2025
| APPLIANCES | Charge per hour or part of hour |
| Aerial appliance and support pump crews | £314.00 + VAT |
| Aerial appliance and crew | £164.00 + VAT |
| Water tender or other major appliance and crew | £314.00 + VAT |
| Land Rover and crew | £164.00 + VAT |
| Portable pump, transport and crew | £213.00 + VAT |
| Large Animal/Tech Rescue | £401.00 + VAT |
The above charges are inclusive of fuel, normal equipment carried on the appliance and crew. You will be charged for the first hour at the full hourly rate, and then for each started half hour.
| SALVAGE SHEETS | |
| Salvage sheets (to be retained by client) | £102.00 + VAT per sheet |
PROVISION OF DWFRS EMPLOYEES
DWFRS employee on any duty, who does not form a part of a crew on an appliance, will be charged based on their relevant hourly rate + VAT.
| REPORTS AND INTERVIEWS | |
| Abstract of Incident Recording System (IRS) | £82.00 + VAT |
| Copy of a Fire Investigation report – up to 2 hrs
Then each additional hour charged at |
£110.00 + VAT
£61.00 + VAT |
| Interview for first hour
then relevant hourly rate charged for each additional hour |
£157 + VAT |