The Freedom of Information Act (FOIA) is about making information available to the public to increase accountability and transparency in the decisions we make and about the services we provide. Our information guide provides links to the information we publish under the FOI publication scheme and the Local Government Code of Transparency. If you would like to make a request for information that is not already published, please click here. Alternatively you can write to the Information Management Team at: Dorset & Wiltshire Fire and Rescue Service, Five Rivers Community Health & Wellbeing Centre, Hulse Road, Salisbury, Wiltshire SP1 3NR Or email us at informationgovernance@dwfire.org.uk Your request must clearly state:

What information you are seeking
The format you require the information in
Your name and address or email

This will ensure that your application is dealt with as quickly as possible. You may like to refer to www.ico.org.uk for further information and guidance. You only have a right to information and not necessarily to documents. If you require any help or advice please telephone 01722 691085 or email us at informationgovernance@dwfire.org.uk Withholding information The FOIA sets out exemptions which, in some circumstances, allow us to withhold requested information. If the information you have asked for falls under an exemption, we will normally provide you with a written explanation, also called a refusal notice. This will explain which one or more of the FOI exemptions applies, and tell you how to appeal if you disagree with our decision. You can find out more about FOI exemptions from the Information Commissioner’s Office www.ico.org.uk Charges and fees There is no charge for the information available on this website. If you request information and we estimate that it will take more than 18 hours’ work, we can either ask for a fee or refuse to produce the information due to the amount of work involved. However, we will try to let you know what we can provide within the 18 hours’ time limit. If the information you request incurs a charge or fee, we will advise you prior to producing the information and try to offer a suitable alternative. Unless we think the request will require more than 18 hours' work, the only charges that we can make are for costs associated with providing the information, for example photocopying and postage. How we handle Freedom of Information requests We aim to acknowledge information requests within a few days. We may contact you for more information to help us to find the information you require. We will send you the information, a link to the information, or an explanation about why we cannot help, within 20 working days of us receiving your request. Complaints If you are dissatisfied with our handling of your request, or consider you have not received information to which you are entitled, you can ask for an internal review. Please contact the Information Management Team on informationgovernance@dwfire.org.uk to set out your complaint. If you are still not satisfied after using our internal complaints procedure, you can contact the Information Commissioner (www.ico.org.uk) or write to: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

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