DWFRS were inspected by HMICFRS between 8 April 2024 and 14 June 2024.
The inspection process consisted of the inspection team gathering data through a number of sources including.
- analysis of documents and data;
- reviews of operational incidents;
- surveys of the public, and of FRS staff;
- interviews;
- focus groups; and
- observations of fire and rescue practice.
The final report was published on 8 October 2024 and can be found on the HMICFRS website.
The inspection process is a valuable opportunity for the Service to learn and improve, and we welcome the scrutiny and accountability it brings. We remain committed to serving our communities at the highest standard and our teams continue to respond to emergency incidents, deliver vital prevention advice and education, and support businesses on fire safety matters.
We remain focused on delivering the goals set out in our Culture Action Plan, embedding significant changes aimed at improving our workplace for both staff and the communities we serve. We have already made meaningful progress and will continue to build on this to ensure we are always working toward a safer, more inclusive environment for all.
Our commitment to providing the best possible service to our communities, working alongside our partners, remains at the forefront of our priorities, and we will use the report’s findings as an opportunity to keep improving. Our action plan in response to the findings within the report can be found here.