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Latest Incidents

19th April, 2018 - 8:14am: At 08:14 One crew from Swindon fire station attending reports of alarm...Read more

18th April, 2018 - 10:48pm: Two crews from Chippenham attended a vehicle fire on the M4, adjacent ...Read more

18th April, 2018 - 9.21pm: One pump from Trowbridge attended a report of a car fire on County Way...Read more

18th April, 2018 - 9.00pm: One pump from Westbourne attended a report of a bin on fire on Banks R...Read more

18th April, 2018 - 5:38pm: Salisbury attended a car fire on the Netheravon Road at Figheldean. Th...Read more

18th April, 2018 - 3.40pm : Swindon- A crew from Swindon attended a tree on fire in the park near ...Read more

18th April, 2018 - 2.03pm: Bournemouth- Crews from Redhill, Westbourne and Poole along with the r...Read more

18th April, 2018 - 11:05am : One fire appliances from Mere attended a car fire just off the A303 on...Read more

18th April, 2018 - 10.13am: Poole- Crews from Poole and Redhill attended a domestic fire on Melbur...Read more

18th April, 2018 - 7.53am: Bournemouth- A crew from Springbourne attended a bin fire on Southbour...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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