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Latest Incidents

21st February, 2018 - 10:23pm: Crews from Swindon attended a fire involving a cooking utensil that ha...Read more

21st February, 2018 - 7:50pm: Crews from Salisbury attended a chimney fire at a property in Westbour...Read more

21st February, 2018 - 6:06pm: Two appliances from Pewsey and Amesbury, and an aerial appliance from ...Read more

20th February, 2018 - 6:39pm: 2 Crews from Weymouth Fire Station a fire in a property in Chapelhay H...Read more

20th February, 2018 - 3:44pm: 2 Crews from Devizes Fire Station and 2 officers respond to a domestic...Read more

20th February, 2018 - 2:17pm: A crew from Corsham Fire Station attend alarms at Waverley Court, Cors...Read more

20th February, 2018 - 2:15pm: A crew from Swindon Fire Station attend a premises in Chamberlain Road...Read more

20th February, 2018 - 9:52am: A crew from Redhill Fire Station attend a fire in the open  on Ashley ...Read more

20th February, 2018 - 9:25am: A crew from Blandford Fire Station have attended a premises in Hedding...Read more

20th February, 2018 - 3.31am: Walcot - One crew from Swindon mobilised to reports of a vehicle on fi...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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