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Latest Incidents

28th April, 2017 - 07.53pm: A fire crew from Springbourne and a Landrover pump from Christchurch h...Read more

28th April, 2017 - 07.21pm: Fire crews from Wilton and Tisbury have extinguished a chimney fire at...Read more

28th April, 2017 - 06.57pm: One fire crew from Westbourne have extinguished a fire involving a sma...Read more

28th April, 2017 - 05.58pm: Fire crews from Maiden Newton and Yeovil (Devon and Somerset Fire and ...Read more

28th April, 2017 - 5.04pm: Yatton Keynell - One crew from Chippenham were called to a fire in a g...Read more

28th April, 2017 - 2.59pm: Upton - 2 pumps were mobilised from Poole to a car fire on the Upton B...Read more

28th April, 2017 - 12.20pm: Trowbridge - A crew from Bradford On Avon who were standing by at Trow...Read more

28th April, 2017 - 10.13am: Trowbridge - Crews from Trowbridge were called to a premises in Wingfi...Read more

28th April, 2017 - 9.00am: Bournemouth - A crew from Springbourne attended a property where they ...Read more

28th April, 2017 - 7.28am: Tetbury - A crew from Malmesbury assisted Gloucestershire Fire and Res...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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