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Latest Incidents

23rd August, 2017 - 11.46pm: Swindon- Crews from Swindon and Stratton attended alarms on Brookdene,...Read more

23rd August, 2017 - 11.40pm: Poole- Two crews from Poole attended a fire on Rockley road, Poole. Th...Read more

23rd August, 2017 - 11.50am: Hello from Fire Control, Blue Watch on duty today looking after everyb...Read more

23rd August, 2017 - 00.54am: Crew from Chippenham extinguished a shed fire on an allotment using on...Read more

22nd August, 2017 - 9.20pm: Crew from Blandford extinguished a fire involving a small quantity of ...Read more

22nd August, 2017 - 9.11pm: Crew from Maiden Newton mobilised to a fire in the open which on atten...Read more

22nd August, 2017 - 8.14pm: Crew from Marlborough attended a chimney fire in a domestic property o...Read more

22nd August, 2017 - 1.04pm: Brinkworth- A crew from Royal Wootton Bassett were mobilsed to alarms ...Read more

22nd August, 2017 - 10:37am: Bournemouth crews attended a property in Holdenhurst Road. The fire wa...Read more

22nd August, 2017 - 9.00am: Sherborne- Two crews from Sherborne attended a small domestic fire on ...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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