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Latest Incidents

22nd October, 2019 - 3.00pm: One pump from Ferndown was mobilised to a report of a road traffic col...Read more

22nd October, 2019 - 1.04pm: One pump from Trowbridge, one pump from Bradford on Avon and a flexi d...Read more

21st October, 2019 - 6.34pm: Bournemouth - Crews from Christchurch and Springbourne have extinguish...Read more

21st October, 2019 - 12:41pm: A crew from Beaminster Fire Station have attended a property in Kings ...Read more

21st October, 2019 - 12:12pm: Crews from Chippenham, Corsham and Bath Fire Station have attended to ...Read more

21st October, 2019 - 9:56am: A crew from Portland Fire Station have assisted the RSPCA in recoverin...Read more

21st October, 2019 - 8:04am: A crew from Redhill Fire Station have assisted with releasing a 3 year...Read more

21st October, 2019 - 12:15hrs: A crew from Swindon Fire Station have attended a premises in Groundwel...Read more

20th October, 2019 - 5.55pm: Pulham - One crew from Sturminster Newton and one crew from Sherborne ...Read more

20th October, 2019 - 11:58am: Two crews from Poole and Wimborne are currently in attendance at a roa...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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