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Latest Incidents

18th August, 2019 - 04:38am: DW Fire Control received a call from Ambulance requesting our attendan...Read more

18th August, 2019 - 1.52am: Ashley Heath - Crews from Verwood and Ringwood attended a single vehic...Read more

17th August, 2019 - 6.10pm: Melksham - Fire Control received a call from the ambulance service rep...Read more

17th August, 2019 - 5.56pm: Bournemouth - Redhill Park crew attended the scene of a road traffic c...Read more

17th August, 2019 - 5.49pm: Malmesbury - Crews from Malmesbury and Chippenham were mobilised to a ...Read more

17th August, 2019 - 12:31pm: A crew from Trowbridge Fire Station have attended a property in Paxman...Read more

16th August, 2019 - 09:42pm: Crews from Blandford station were mobilised to a report of alarms actu...Read more

16th August, 2019 - 06:30pm: A crew from Salisbury was mobilised to a report of alarms sounding at ...Read more

16th August, 2019 - 12:06pm: At 12:16 fire control took an emergency call to reports of a child tha...Read more

16th August, 2019 - 09:52: At 09:52 fire control took an emergency call to reports of a tent on f...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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