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Latest Incidents

21st October, 2017 - 16:02: Sherborne - One crew from Sherborne was mobilised to a young child loc...Read more

21st October, 2017 - 3.04pm: Codford - A crew from Warminster and one from Wilton attended a road t...Read more

21st October, 2017 - 12:27pm: Crews were mobilised to a report of an RTC where the vehicle had come ...Read more

20th October, 2017 - 3:39pm: Crews from Westlea and Swindon were mobilised to an RTC on the M4 betw...Read more

20th October, 2017 - 10:52am: DW Fire Control received a fire alarm activation notification from a A...Read more

20th October, 2017 - 09:04am: DW Fire Control received an emergency call stating there was smoke com...Read more

20th October, 2017 - 00:26: 00:26 A crew from Warminster was mobilised to reports of a fire involv...Read more

19th October, 2017 - 21:00: 21:00 A crew from Ludgershall was mobilised to a Domestic property in ...Read more

19th October, 2017 - 2.42am: Westbury - A crew from Westbury have assisted with a leak of diesel fr...Read more

- 11:48am: DW Fire Control received an emergency call from the Police to respond ...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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