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Latest Incidents

24th June, 2017 - 04:07pm: A crew from Devizes attended an alarms call in New Park Street which t...Read more

24th June, 2017 - 02:24pm: Crews from Westbourne, Springbourne, Poole, Redhill and Christchurch e...Read more

24th June, 2017 - 01:36pm: Two crews from Bridport assisted Police and Ambulance at a road traffi...Read more

24th June, 2017 - 12:08pm: Crews from Marlborough, Stratton and Pewsey attended a report of straw...Read more

24th June, 2017 - 11:26am: A crew from Sturminster Newton attended a road traffic collision in Ha...Read more

24th June, 2017 - 08:46am: Crews from Blandford and Sturminster Newton, along with a technical re...Read more

23rd June, 2017 - 6.57am: Ferndown - crews from Ferndown used a high pressure hose reel to extin...Read more

23rd June, 2017 - 5.47am: Durrington - Crews from Amesbury and Salisbury were mobilised to Churc...Read more

22nd June, 2017 - 8.24pm: Devizes - One hose reel and drags used by Devizes crew to extinguish a...Read more

22nd June, 2017 - 7.49pm: Devizes - One crew mobilised to a domestic property that had a fire in...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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