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Latest Incidents

16th December, 2018 - 08:18: 08:18 A crew from Poole was mobilised to alarms sounding at a Resident...Read more

15th December, 2018 - 2.25pm: Trowbridge- Crews from Trowbridge and Bradford on Avon attended report...Read more

15th December, 2018 - 1.45pm: Winterborne Clenston- A crew from Blandford attended a car fire in Win...Read more

15th December, 2018 - 12.39pm: West Ashton- Crews from Trowbridge and Westbury attended a road traffi...Read more

15th December, 2018 - 8.03am: Weymouth- A crew from Weymouth attended a bus shelter on fire on King ...Read more

14th December, 2018 - 5.07pm: One pump from Stratton St. Margaret was mobilised to a report of a roa...Read more

14th December, 2018 - 1:16pm: At 13:16 fire control took a 999 call to reports of smoke in a propert...Read more

14th December, 2018 - 11:29am: At 11:29 fire control took a 999 call to reports of a car that had gon...Read more

14th December, 2018 - 09:41am: At 09:41 fire control took a 999 call to reports of alarms sounding an...Read more

14th December, 2018 - 03:31am: One fire engine from Redhill fire station attended reports of a smoke ...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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