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Latest Incidents

28th May, 2020 - 5:18am: A well established fire in an industrial unit. Being extinguished usin...Read more

27th May, 2020 - 11:08 : Hurst Heath - Crews from the Bere Regis fire station were mobilised to...Read more

27th May, 2020 - 11:02: Bradford-on-Avon - Crews from the Bradford-on-Avon fire station were m...Read more

27th May, 2020 - 1.25pm: Bournemouth - Crews from Springbourne, Christchurch and Westbourne fir...Read more

27th May, 2020 - 8.30am: Poole - One crew from the Poole fire station were mobilised to a repor...Read more

25th May, 2020 - 1.05pm: Two pumps and the aerial from Swindon and one pumps from Stratton were...Read more

23rd May, 2020 - 01:13: At 01:13hrs Swindon were mobilised to a flood from internal source, cr...Read more

22nd May, 2020 - 20:48: At 20:48hrs Chippenham were mobilised to a fire in the open, this was ...Read more

22nd May, 2020 - 19:50: At 19:50hrs Swindon mobilised to alarms sounding, this turned out to b...Read more

22nd May, 2020 - 18:26: At 18:26hrs Ferndown mobilised to alarms sounding in a residential pro...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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