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Latest Incidents

19th June, 2018 - 2:23pm: Crews from Westbourne and Redhill Park are currently attending a fire ...Read more

19th June, 2018 - 11:48am: West Road, Bridport is currently closed whilst crews from Bridport and...Read more

19th June, 2018 - 1.07am: One crew from Ramsbury fire station used 2 hose reel jets and 2 breath...Read more

18th June, 2018 - 11.08pm: 2 crew from Westlea and Swindon attended reports of a fire in a proper...Read more

18th June, 2018 - 00:48: One crew from Westlea and one from Swindon attend alarms sounding at a...Read more

17th June, 2018 - 17:05: Crews from Stratton St Margrett and Westlea attended a small kitchen f...Read more

17th June, 2018 - 1.37pm: Westbrook - Crews from Devizes and Melksham were mobilised to a road t...Read more

17th June, 2018 - 1.28pm: Woodlands - Crews from Wimborne and Cranborne used one hose reel jet t...Read more

17th June, 2018 - 12.41pm: Burbage - Following a two vehicle road traffic collision, one casualty...Read more

16th June, 2018 - 7:51: At 19:51 One fire engine from Springbourne fire station took a running...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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