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Latest Incidents

10th August, 2020 - 14.38: Two fire crews from Swanage are extinguishing a bonfire in Ferry Road,...Read more

10th August, 2020 - 11.16: Five pumping appliances from Shaftesbury,  Gillingham, Yeovil, Tisbury...Read more

10th August, 2020 - 11.15: A fire crew from Blandford Forum rescued a small kitten which was stra...Read more

10th August, 2020 - 05.56: Fire crews from the Bournemouth area were called to a house fire in Br...Read more

9th August, 2020 - 12.27: Fire crews from Marlborough and Pewsey are responding to a fire involv...Read more

9th August, 2020 - 11.41: A fire crew from Westbourne Fire Station are currently dealing with a ...Read more

8th August, 2020 - 3.33am: One pump from Blandford was mobilised to a report of a fire in the ope...Read more

7th August, 2020 - 7.32pm: Two pumps from Weymouth were mobilised to a report of a road traffic c...Read more

7th August, 2020 - 7.38pm: Pumps from Redhill and Westbourne were mobilised to an alarm activatin...Read more

7th August, 2020 - 7.18pm: One pump from Wareham was mobilised to a report of a bin fire on Trini...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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