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Latest Incidents

20th February, 2019 - 3.02pm: Swindon - One crew from the Stratton fire station were mobilised to mu...Read more

20th February, 2019 - 6.57am: Swindon - Crews from the Westlea and Swindon fire stations were mobili...Read more

20th February, 2019 - 06:34: At 06:34 we received a call reporting a road traffic collision on the ...Read more

19th February, 2019 - 22:26: At 22:26 we received a call reporting a house fire in St Margaret's Av...Read more

19th February, 2019 - 16:33: 16:33 A crew from Salisbury was mobilised to alarms sounding at a Dome...Read more

19th February, 2019 - 11:49: 11:49 A crew from Corsham was mobilised to alarms actuating at a Publi...Read more

19th February, 2019 - 09:47: 09:47 A crew from Swanage was mobilised to alarms sounding at a Reside...Read more

19th February, 2019 - 6.04am: Swindon- Two crews from Stratton were mobilised to a road traffic coll...Read more

18th February, 2019 - 3:35pm: One crew from Swindon fire station attending a residential premises in...Read more

18th February, 2019 - 3:13pm: Three crews from Poole fire station together with the aerial ladder pl...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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