Emergency? Call 999

For general enquiries

Contact Us

Latest Incidents

21st April, 2019 - 11:26: A crew from Ferndown attended an alarm activating at a property in Wes...Read more

21st April, 2019 - 02:01: At 02:01 Fire Control received several calls to what initially appeare...Read more

20th April, 2019 - 23:35: At 23:35 Fire Control received several calls to a fire in Beatty Road,...Read more

20th April, 2019 - 10.26pm: Swindon - Swindon and Stratton crews attended an address in Islandsmea...Read more

20th April, 2019 - 21:12: At 21:12 Fire Control received multiple calls to an out of control bon...Read more

20th April, 2019 - 20:40: At 20:40 Fire Control received several calls to a fire involving a tha...Read more

20th April, 2019 - 8.40pm: Norden - At 20:40 fire control received a call reporting that a proper...Read more

20th April, 2019 - 4:28pm: A crew from Marlborough are currently attending to a fire involving a ...Read more

20th April, 2019 - 1:15pm: A crew from Stratton attended a fire involving a field, measuring appr...Read more

20th April, 2019 - 12:07pm: A crew from Poole have attended a small fire in woodland located off o...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

results found.

Name:
Post Holders:
Grade: