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Latest Incidents

26th February, 2020 - 18:50: Crews in Warminster attended a chimney fire in Bishopstrow, Warminster...Read more

26th February, 2020 - 03:44: We received the call at 03:44 this morning to reports of a fire at a s...Read more

26th February, 2020 - 09:53: 09:53 Crew from Westbourne attended a car fire on Wessex Way roundabou...Read more

26th February, 2020 - 09:14: 09:14 Our crew from Westlea released a 4 year old boy and a 2 year old...Read more

25th February, 2020 - 4:30pm: Malmesbury - A crew from Chippenham are currently in attendance at a f...Read more

25th February, 2020 - 10:00am: Winterborne Monkton - Two crews from Dorchester attended a road traffi...Read more

25th February, 2020 - 06:07 AM : Crews have attended a road traffic collision involving 1 vehicle, 1 ma...Read more

25th February, 2020 - 01:50 AM : Crews have attended another house fire in the early hours this morning...Read more

25th February, 2020 - 01:49 AM: Crews have a attended a domestic house fire in the early hours this mo...Read more

23rd February, 2020 - 15:59: Appliances from Weymouth (x2) and Dorchester (x1) mobilised to reports...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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