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Latest Incidents

16th January, 2020 - 19:04: A bus was found to be alight in the West Wilts Trading Estate. Crews f...Read more

16th January, 2020 - 11:41am: Oaksey, Malmesbury - A crew from Malmesbury rescued two adults from th...Read more

16th January, 2020 - 12:20pm: A36 Petersfinger - A crew from Salisbury attended a small fire involvi...Read more

16th January, 2020 - 02:23 AM : A crew have extinguished a small fire involving a refuse bin this morn...Read more

15th January, 2020 - 11:27 PM : 2 Appliances and an Officer are in attendance at an external flooding ...Read more

15th January, 2020 - 10:39 PM : 2 Appliances attended a fire involving a fridge freezer in the kitchen...Read more

15th January, 2020 - 9:37 PM : A crew attended a chip pan fire that was out on arrival, the residents...Read more

15th January, 2020 - 9:03 PM : Crews attended a report of a man that had driven his van into floodwat...Read more

15th January, 2020 - 9:29 PM : Whilst on route to incident involving a driver stuck in flood water cr...Read more

15th January, 2020 - 6:17 PM : A crew from Swanage attended a fire alarm this evening that had been m...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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