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Latest Incidents

27th October, 2020 - 06:11: At 06:11 this morning, Fire Control received a call to a smoke alarm s...Read more

26th October, 2020 - 19:23: At 19:23 Fire Control received an emergency call to a bin fire near to...Read more

26th October, 2020 - 17:46: At 17:46 this evening, Fire Control received a call to a fire in a fla...Read more

26th October, 2020 - 17:38: Fire Control received a call this evening at 17:38 to a road traffic c...Read more

26th October, 2020 - 1:50 PM : Crews have attended a small fire involving a tumble drier, a thermal i...Read more

26th October, 2020 - 12:56: Crews have extinguished a car fire using 2 hose reel jets...Read more

26th October, 2020 - 12:09 PM : Crews have attended a road traffic collision involving a motorcyclist ...Read more

26th October, 2020 - 07:55 AM : Crews have attended a fire in the living room of a domestic property i...Read more

24th October, 2020 - 10.55: A fire crew from Warminster responded to an alarm activation at a resi...Read more

24th October, 2020 - 10.29: A fire crew from Weymouth responded to a smoke alarm activating in a p...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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