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Latest Incidents

13th December, 2017 - 9.00pm: At 9.00pm we received a call to water entering a property in Manor Roa...Read more

12th December, 2017 - 6.05pm: At 6.05pm we received a call to a chimney fire in Cricklade Road, Swin...Read more

12th December, 2017 - 5.46pm: At 5.46pm we received a call to a chimney fire in Frobisher Drive, Swi...Read more

12th December, 2017 - 5.42pm: At 5.42pm we received a call to a fuel spill in Tolpuddle Gardens, Bou...Read more

12th December, 2017 - 5.32pm: At 5.32pm we received  a call to a fire in a domestic property in Roya...Read more

12th December, 2017 - 13:24: Crews from Shaftesbury, Gillingham and Sturminster Newton attended a R...Read more

12th December, 2017 - 08:55: Crews from Shaftesbury and Mere attend reports of smell of smoke at a ...Read more

12th December, 2017 - 08:09: Crew from Swindon attend a car fire on Frankland Road.  Extinguished 2...Read more

11th December, 2017 - 11.12am: Salisbury- Two crews from Salisbury and one from Wilton along with Red...Read more

11th December, 2017 - 4.32am: Highworth - Crews from Stratton and Swindon and an officer attended a ...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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