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Latest Incidents

20th June, 2019 - 22:30: One crew from Weymouth mobilised to reports of a fire in a field near ...Read more

20th June, 2019 - 19:33: One pump from Poole alerted to Internal Flooding on Skinner Street....Read more

20th June, 2019 - 3.58pm: Motcombe - One crew from the Shaftesbury Fire station were mobilised t...Read more

20th June, 2019 - 3.28pm: Bournemouth - One crew from the Springbourne fire station were mobilis...Read more

20th June, 2019 - 3.12pm: Ferndown - Multiple crews were alerted to a report of a fire in a resi...Read more

20th June, 2019 - 9.21am: Dorchester - Two crews from the Dorchester fire station were mobilised...Read more

17th June, 2019 - 12:55: Fire control took a 999 call at 12:55 to reports of a school fire. Fir...Read more

17th June, 2019 - 12:07pm: At 12:07 Fire control took the first of a number of 999 calls to repor...Read more

17th June, 2019 - 11:41am: At 11:41, Fire control mobilised 3 fire engines from Westborne, Spring...Read more

17th June, 2019 - 2:47am: At 14:47 Fire control took a 999 call to reports of a road traffic col...Read more

Service Control Centre operators

Our Service Control Centre operators act as a link between members of the public and operational firefighters and officers.

Their main role is to answer 999 calls, when they use our radio scheme and computer-aided mobilisation system to dispatch resources to the emergency and make sure adequate cover is maintained across the Service area.

The nature of emergency calls means that Control Centre operators sometimes deal with people in very stressful situations – as such, they have to remain calm, be understanding and tactful, and empathise with the caller, whilst making sure that they gather all the information needed to supply the right help.

As we always need to be prepared for emergency situations, our Control systems are constantly monitored. Staff have to do daily tests of communication equipment to identify any faults and make sure all of our databases are kept up to date with information that we may need.

Control Centre operators work on a shift system, split into four ‘watches’ covering 24 hours a day, 365 days of the year. They work an average of 42 hours a week on a pattern of two days then two night duties followed by four days off.

 

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