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Latest Incidents

20th January, 2020 - 10:59: One pump from Christchurch mobilised to reports of a fire near to Rams...Read more

20th January, 2020 - 08:12: Both crews from Weymouth release a casualty from a vehicle following a...Read more

20th January, 2020 - 08:05: 1 pump from Swanage have extinguished a fire in the driver compartment...Read more

19th January, 2020 - 04:09: Sherborne - Two crews from Sherborne were mobilised to alarms sounding...Read more

18th January, 2020 - 10:57pm: Swindon - A crew from Swindon attended a commercial waste bin fire in ...Read more

18th January, 2020 - 1:50am: At 1.50am this morning (18th January) firefighters were cal...Read more

16th January, 2020 - 19:04: A bus was found to be alight in the West Wilts Trading Estate. Crews f...Read more

16th January, 2020 - 11:41am: Oaksey, Malmesbury - A crew from Malmesbury rescued two adults from th...Read more

16th January, 2020 - 12:20pm: A36 Petersfinger - A crew from Salisbury attended a small fire involvi...Read more

16th January, 2020 - 02:23 AM : A crew have extinguished a small fire involving a refuse bin this morn...Read more

Making a 999 call

If you require the fire and rescue service, always dial 999. You can do this from any private, public or mobile phone for free.

Please be aware that all calls made in and out of our Service Control Centre are recorded, including 999 calls. Dorset & Wiltshire Fire and Rescue Service (DWFRS) is in partnership with Hampshire FRS and Devon & Somerset FRS and, during busy periods, your 999 call may be taken by them – however, this does not affect how we respond to you.

Please remember:

What happens when you dial 999

Your call will be answered by a telephone exchange operator who will ask you which emergency service you require. Stay on the line and you will then be connected to our Service Control Centre, NOT your local fire station.

Even if you have barred the ‘calling line identity’ facility, your telephone number will be displayed to the telephone exchange operator. This is a safety feature to help us ascertain an approximate location of the emergency.

As you are being connected to the fire service, you may hear the telephone exchange operator passing your telephone number to the Fire Control Operator. Please don’t interrupt, it is vital we can record this information.

The Fire Control Operator will then ask you a number of questions:

It may seem as though you are being asked too many questions and your call is taking too long to deal with; don’t worry, the fire crews are mobilised quickly and usually while we are still talking to you. We can then gather other valuable information from you which will be passed to the firefighters while they are on their way to the incident. This information may include things such as where in a building people are trapped or whether there are hazards nearby, such as an oil tank or gas cylinders.

We endeavour to handle emergency calls to the Service Control Centre within 90 seconds from receipt of the initial call to mobilising the fire appliance.

Get out, stay out, get the fire service out!

 

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