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Latest Incidents

27th March, 2020 - 08.03pm: 2 fire crews from Chippenham have attended an RTC on Lowden. This invo...Read more

26th March, 2020 - 20:31: Salisbury were mobilised to a report of a chimney fire. Crews managed ...Read more

26th March, 2020 - 20:28: Westbury mobilised to smell of burning. After further investigation no...Read more

26th March, 2020 - 20:12: Tisbury mobilised to alarms sounding in residential building. This tur...Read more

26th March, 2020 - 19:33: Redhill mobilised to report of alarms sounding on Wimborne Road in Bou...Read more

26th March, 2020 - 18:14: Swindon mobilised to a report of a small fire in the open, after inves...Read more

26th March, 2020 - 2.41pm: Purse Caundle - One crew from the Sherborne fire station were mobilise...Read more

26th March, 2020 - 1.22pm: Long Dean - One crew from the Chippenham fire station were mobilised t...Read more

26th March, 2020 - 11.38am: Swindon - One crew from the Swindon fire station were mobilised to a r...Read more

26th March, 2020 - 11.00am: Christchurch - One crew from the Christchurch fire station were mobili...Read more

Making a 999 call

If you require the fire and rescue service, always dial 999. You can do this from any private, public or mobile phone for free.

Please be aware that all calls made in and out of our Service Control Centre are recorded, including 999 calls. Dorset & Wiltshire Fire and Rescue Service (DWFRS) is in partnership with Hampshire FRS and Devon & Somerset FRS and, during busy periods, your 999 call may be taken by them – however, this does not affect how we respond to you.

Please remember:

What happens when you dial 999

Your call will be answered by a telephone exchange operator who will ask you which emergency service you require. Stay on the line and you will then be connected to our Service Control Centre, NOT your local fire station.

Even if you have barred the ‘calling line identity’ facility, your telephone number will be displayed to the telephone exchange operator. This is a safety feature to help us ascertain an approximate location of the emergency.

As you are being connected to the fire service, you may hear the telephone exchange operator passing your telephone number to the Fire Control Operator. Please don’t interrupt, it is vital we can record this information.

The Fire Control Operator will then ask you a number of questions:

It may seem as though you are being asked too many questions and your call is taking too long to deal with; don’t worry, the fire crews are mobilised quickly and usually while we are still talking to you. We can then gather other valuable information from you which will be passed to the firefighters while they are on their way to the incident. This information may include things such as where in a building people are trapped or whether there are hazards nearby, such as an oil tank or gas cylinders.

We endeavour to handle emergency calls to the Service Control Centre within 90 seconds from receipt of the initial call to mobilising the fire appliance.

Get out, stay out, get the fire service out!

 

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