If you wish to book a Safe and Well visit, click here. If you have need to reschedule or cancel your visit, or have any issues with your smoke alarms, please call 0800 038 2323 - this is a freephone number for the counties of Dorset and Wiltshire.
For all other enquiries, call us on: 01722 691000
Always call 999 in an emergency.
If your call is not operationally urgent, or you need to contact us out of hours, please contact Fire Control on 0306 799 0019.Write to us:
Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR
Email us at: [email protected] or use the appropriate form below.
You can make a specific request by using one of the forms below - please only use the general enquiries option if your query is not covered by another form. Requests for incident reports MUST be made on the appropriate form for a timely response.
For the press office, email [email protected] - for urgent out of hours enquiries, please call Fire Control on 0306 799 0019 or, if they are unavailable, try 07717 511288.
Incident report request
If you wish to request an incident report, please use this form to give the details. Click here for more details.
Reporting a fire safety concern
If you would like to inform us of a concern you have regarding fire safety, please use this form to give the details. All information, including your contact details, will be treated in confidence.
If we’ve done something wrong, or you’re not happy with the service you have received, please let us know. See the complaints page for more information.
If your concern relates to a smoke alarm issue, please call 0800 038 2323.
Freedom of Information request
If you wish to request something under the Freedom of Information Act, please use this form to give the details. Click here for more details.
Please use the Incident Report Request form above if that is the information you require.
Request a school visit
Our education team will visit schools, pre-schools and nurseries to teach the children about fire safety. Request a visit here or visit the web page for more information.
We will always try to support community events when we can (subject to operational commitments). Make a request here.
It would be really helpful if people could avoid having bonfires during this coronavirus lockdown period. While we know that the current weather makes getting out in the garden very tempting, lots of the false alarms we attend are caused by bonfires. Equally, bonfires can get out of control very easily. Please help us to help you, by reducing any activity that could lead to us being called out. If you feel you must have a bonfire, please let us know in advance using the below form.
Please use this form to inform us of any defective fire hydrants. For more information, click here.