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Latest Incidents

31st May, 2020 - 08:16: 08:16 Crew from Westbury, Bath's Animal Rescue Unit and their Papa 4 a...Read more

30th May, 2020 - 00:47am: Ashley Road, Poole - Crews from Westbourne, Poole and Redhill Park are...Read more

29th May, 2020 - 9:46pm: Chippenham - Two crews from Corsham and Chippenham attended a derelict...Read more

29th May, 2020 - 7:16pm: Chippenham - A crew from Chippenham have attended a fire involving an ...Read more

29th May, 2020 - 7:06pm: Poole - Three pumping appliances from Redhill Park, Westbourne and Poo...Read more

28th May, 2020 - 5:18am: A well established fire in an industrial unit. Being extinguished usin...Read more

27th May, 2020 - 11:08 : Hurst Heath - Crews from the Bere Regis fire station were mobilised to...Read more

27th May, 2020 - 11:02: Bradford-on-Avon - Crews from the Bradford-on-Avon fire station were m...Read more

27th May, 2020 - 1.25pm: Bournemouth - Crews from Springbourne, Christchurch and Westbourne fir...Read more


For the latest official advice around Coronavirus, including travel information, guidance on social distancing, and what to do if you think you have symptoms, visit the official Government website.

We are working with our partners within the Local Resilience Forums for Wiltshire & Swindon and Dorset to monitor and manage the impact of coronavirus on our staff and communities, in line with Government guidance.

Our priority is to maintain our emergency response to our communities, so please continue to dial 999 in an emergency but avoid any non-urgent contact where possible.

We will be prioritising our fire safety advice to those that need it most, but may do this in different ways than we normally do, on a case by case basis. This will help us to avoid the inadvertent spread of the virus, protecting vulnerable people and our staff.

If you need our support or advice, please call us during office hours on 0800 038 2323. More information on how we will continue to support you can be found on our Safe & Well page. Further information about keeping your business safe during this time can be found here. We also have some specific guidance on staying fire safe while working from home.

If you have young children, visit our Education pages to meet the C19 Heroes and find a range of fun activities to try at home!

Community Response Hubs

The four local authorities in our Service area have set up COVID 19 Community Response Hubs and helplines to support the large number of people in social isolation who do not have any family, friends or neighbours to help.

The helplines can also be used for those struggling with loneliness, wellbeing and to register an interest in volunteering. Please note that, although in effect all four hubs are the same, each is working differently, so it is worth looking at the websites for more information.

If you come across people who do not have a phone, then you can make a referral to the helpline for the person. Please encourage those who need to, to use the helpline as there are a great deal of call handlers available across all areas.

Bournemouth, Christchurch and Poole T: 0300 1237052, open from 8am to 8pm, seven days a week.
Dorset T: 01305 221022, open from 8am to 8pm, seven days a week.
  E: [email protected]


T: 0300 003 4576, open from 8am to 8pm Monday to Friday and 10am to 4pm Saturday and Sunday.
  E: [email protected]


T: 01793 445500, open 9am till 5pm from Monday to Friday and 11am to 2pm Saturday and Sunday.
  E: [email protected]
National Fire Chiefs Council

​The National Fire Chiefs Council (NFCC) has launched its #ReadyWillingAble campaign to show the support of fire and rescue services across the country for communities affected by the pandemic. Visit www.nationalfirechiefs.org.uk/COVID-19 for further information.

Watch out for scams

Scams over the phone are nothing new, but, in the current climate, they are being adapted. Criminals are exploiting the need to keep ourselves safe and take protective measures during the COVID19 pandemic so are reinventing their scams to use Coronavirus as a hook.

Any unsolicited phones calls should be treated with extreme caution, and if they’re asking for payment details it’s highly likely to be a scam.

Face masks, hand sanitiser and other protective products are in high demand, and fraudsters know this. The police have also seen lots of activity online with many offering these products to lure people in but the true reality is that they don’t have these products and never will do – it’s all a scam.

If you are looking to purchase these items, don’t panic or rush. Do your research into who you are buying from and look for reviews, this can help determine whether it’s a legitimate company or not. Most importantly though, never give payment or personal details during any unsolicited calls, emails or text messages.

If you think that you may have done, contact your bank immediately, change any passwords you may have divulged and report the incident to Action Fraud on 0300 123 2040 or online at www.actionfraud.police.uk

The latest fraud alert shows fraudsters are using business information to apply for business support grants not in their ownership. Read the full alert here

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