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Latest Incidents

23rd June, 2022 - 8:24pm: Knightsdale Road, Weymouth - A crew from Weymouth station attended a c...Read more

23rd June, 2022 - 9:21pm: Limpley Stoke - Our crew from Trowbridge assisted Avon Fire & Resc...Read more

22nd June, 2022 - 3.01pm: At 3.01pm we received a call to a fire behind the Pavilion Theatre, We...Read more

22nd June, 2022 - 2.43pm: At 2.43pm we received a call to a fuel leak from a car outside the One...Read more

22nd June, 2022 - 2.41pm: At 2.41pm we received a call to alarms operating in a residential prop...Read more

22nd June, 2022 - 1.48pm: At 1.48pm we received a call to alarms activating in a residential pro...Read more

22nd June, 2022 - 1.46pm: At 1.46pm we received a call to alarms activating in a school in The S...Read more

22nd June, 2022 - 1.33pm: At 1.33pm we received a call to a cow stuck in the river near Beaconsf...Read more

22nd June, 2022 - 1.27pm: At 1.27pm we received a call to a wooden shed on fire in Clayford Aven...Read more

22nd June, 2022 - 1.24pm: At 1.24pm we received a call to alarms activating in a residential pro...Read more

Compliments and complaints

To make a compliment

All of our staff strive to provide the best possible service for our local communities, and positive comments and feedback are always very much appreciated.

Compliments are important to us, because we can learn from what we are doing right and build on it for the future.

All compliments received are passed onto the relevant staff member/members and their line managers. Anonymised comments are also shared in our staff magazine.

To share a compliment, click here or email [email protected]

To make a complaint

Whatever the reason for your complaint, we value feedback and the opportunity to learn from our mistakes or correct any misunderstanding. Our aim is to continually improve our services. Please let us know if:

Please note, if you have a faulty smoke, heat or carbon monoxide detector, please call the Safe & Well Team on freephone 0800 038 2323.

To make a complaint, you can:

If you are the responsible person for a commercial premises and are considering launching an appeal against a statutory notice, or wish to complain about our actions or requirements following a statutory fire safety intervention, more information is available here.

If you wish to report a nuisance or other issue caused by a current activity being undertaken by Dorset & Wiltshire Fire and Rescue Service, please contact our Service Control Centre on 0306 799 0019.

If you have a complaint, we will need to know the following:

We will acknowledge your complaint within three working days of receipt. This is likely to be by telephone to obtain any further information relevant to the investigation.

Within a further 14 days, you will receive one of the following:

OR

If you are not happy with our reply, or the way in which we dealt with your complaint, we will refer your complaint to a Senior Manager to review the investigation. We will endeavour to resolve all complaints at this second stage within one calendar month.

If you remain unsatisfied with the outcome of this investigation, we will refer your complaint to our Strategic Leadership Team (SLT).

Your personal details will be held on a confidential computerised system for the purpose of investigating the complaint, notifying staff of compliments and monitoring trends. After five years, any personal data will be removed from our records.

How to complain about a Fire Authority member

Fire Authority members must comply with the Code of Conduct. If you believe that a member (or former member) has failed, or may have failed, to comply with this Code of Conduct, please complete the on-line complaints form.

Alternatively, you can write to the Head of Strategic Planning & Corporate Assurance at Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR. Once received, complaints are dealt with in accordance with the approved arrangements.

See also:

Local Government Ombudsman

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