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Latest Incidents

19th November, 2017 - 5.41pm: Salisbury - Two crews from Salisbury have attended a domestic property...Read more

19th November, 2017 - 06.08am: Crew from Devizes attended an electricity pole fire.  Crew stood by an...Read more

19th November, 2017 - 00.38am: Crew from Melksham extinguished a small refuse fire using one hose ree...Read more

19th November, 2017 - 00.56am: Crews from Westbourne & Poole attended a kitchen fire out on arriv...Read more

18th November, 2017 - 10.10pm: Crews from Trowbridge mobilised to a domestic property persons reporte...Read more

18th November, 2017 - 10.03pm: Crews from Poole and Hamworthy extinguished a domestic garage fire inv...Read more

18th November, 2017 - 7.30pm: Crew from Portland attended a large bonfire in the open.  Crew used on...Read more

18th November, 2017 - 7.11pm: Crews from Swindon and Stratton mobilised to reports of a fire alarm a...Read more

18th November, 2017 - 6.43pm: Crew from Springbourne extinguished a skip fire using 1 hose reel jet....Read more

18th November, 2017 - 6.04pm: Crew from Ferndown and Ringwood attended a microwave fire and extingui...Read more

Compliments and complaints

To make a compliment

All of our staff strive to provide the best possible service for our local communities, and positive comments and feedback are always very much appreciated.

Compliments are important to us, because we can learn from what we are doing right and build on it for the future.

All compliments received are passed onto the relevant staff member/members and their line managers. Anonymised comments are also shared in our staff magazine.

To share a compliment, click here or email [email protected]

To make a complaint

Whatever the reason for your complaint, we value feedback and the opportunity to learn from our mistakes or correct any misapprehension. Our aim is to continually improve our services. Please let us know if:

To make a complaint, you can:

If you wish to report a nuisance or other issue caused by a current activity being undertaken by Dorset & Wiltshire Fire and Rescue Service, please contact our Service Control Centre on 0306 799 0019.

If you have a complaint, we will need to know the following:

We will acknowledge your complaint within three working days of receipt. This is likely to be by telephone to obtain any further information relevant to the investigation.

Within a further fourteen days, you will receive one of the following:

OR

If you are not happy with our reply, or the way in which we dealt with your complaint, we will refer your complaint to a Senior Manager to review the investigation. We will endeavour to resolve all complaints at this second stage within one calendar month.

If you remain unsatisfied with the outcome of this investigation, we will refer your complaint to Dorset & Wiltshire Fire and Rescue Authority.

Your personal details will be held on a confidential computerised system for the purpose of investigating the complaint, notifying staff of compliments and monitoring trends. After five years, any personal data will be removed from our records.

How to complain about a Fire Authority member

Fire Authority members must comply with the Code of Conduct. If you believe that a member (or former member) has failed, or may have failed, to comply with this Code of Conduct, please complete the on-line complaints form.

Alternatively, you can write to the Head of Democratic Services & Corporate Assurance at Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR. Once received, complaints are dealt with in accordance with the approved arrangements.

See also:

Local Government Ombudsman

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