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Latest Incidents

22nd April, 2018 - 21:11: At 21:11 this evening, we received a call to a Chimney fire with a tha...Read more

22nd April, 2018 - 20:49: Crews from Wimborne and Poole attend reports of a Domestic Fire in Cor...Read more

22nd April, 2018 - 17:40: One crew from Chippenham attend reports of a Chimney Fire in Colerne. ...Read more

22nd April, 2018 - 1.49pm: Calne - At 1349 a call was received from Police requesting our attenda...Read more

22nd April, 2018 - 11.11am: Poole - One crew from Poole mobilised to car fire - fire confirmed out...Read more

22nd April, 2018 - 10.31am: Kingsdown - Crews from Bath (2) and Corsham (1) were mobilised to a lo...Read more

22nd April, 2018 - 10.26am: Ferndown - One crew from Ferndown fire station was sent to a domestic ...Read more

22nd April, 2018 - 9.45am: Swindon - Numerous calls received reporting a vehicle fire between jun...Read more

21st April, 2018 - 7:39pm: At 19:39 DWFRS  fire control started receiving a number of calls to a ...Read more

21st April, 2018 - 12:15am: Fire control received a call from police stating that there was a fire...Read more

Compliments and complaints

To make a compliment

All of our staff strive to provide the best possible service for our local communities, and positive comments and feedback are always very much appreciated.

Compliments are important to us, because we can learn from what we are doing right and build on it for the future.

All compliments received are passed onto the relevant staff member/members and their line managers. Anonymised comments are also shared in our staff magazine.

To share a compliment, click here or email [email protected]

To make a complaint

Whatever the reason for your complaint, we value feedback and the opportunity to learn from our mistakes or correct any misunderstanding. Our aim is to continually improve our services. Please let us know if:

To make a complaint, you can:

If you wish to report a nuisance or other issue caused by a current activity being undertaken by Dorset & Wiltshire Fire and Rescue Service, please contact our Service Control Centre on 0306 799 0019.

If you have a complaint, we will need to know the following:

We will acknowledge your complaint within three working days of receipt. This is likely to be by telephone to obtain any further information relevant to the investigation.

Within a further 14 days, you will receive one of the following:

OR

If you are not happy with our reply, or the way in which we dealt with your complaint, we will refer your complaint to a Senior Manager to review the investigation. We will endeavour to resolve all complaints at this second stage within one calendar month.

If you remain unsatisfied with the outcome of this investigation, we will refer your complaint to our Strategic Leadership Team (SLT).

Your personal details will be held on a confidential computerised system for the purpose of investigating the complaint, notifying staff of compliments and monitoring trends. After five years, any personal data will be removed from our records.

How to complain about a Fire Authority member

Fire Authority members must comply with the Code of Conduct. If you believe that a member (or former member) has failed, or may have failed, to comply with this Code of Conduct, please complete the on-line complaints form.

Alternatively, you can write to the Head of Democratic Services & Corporate Assurance at Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR. Once received, complaints are dealt with in accordance with the approved arrangements.

See also:

Local Government Ombudsman

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