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Latest Incidents

21st October, 2019 - 6.34pm: Bournemouth - Crews from Christchurch and Springbourne have extinguish...Read more

21st October, 2019 - 12:41pm: A crew from Beaminster Fire Station have attended a property in Kings ...Read more

21st October, 2019 - 12:12pm: Crews from Chippenham, Corsham and Bath Fire Station have attended to ...Read more

21st October, 2019 - 9:56am: A crew from Portland Fire Station have assisted the RSPCA in recoverin...Read more

21st October, 2019 - 8:04am: A crew from Redhill Fire Station have assisted with releasing a 3 year...Read more

21st October, 2019 - 12:15hrs: A crew from Swindon Fire Station have attended a premises in Groundwel...Read more

20th October, 2019 - 5.55pm: Pulham - One crew from Sturminster Newton and one crew from Sherborne ...Read more

20th October, 2019 - 11:58am: Two crews from Poole and Wimborne are currently in attendance at a roa...Read more

19th October, 2019 - 03:56pm: A crew from Dorchester attended a report of smoke issuing from a manho...Read more

19th October, 2019 - 12:54pm: At 12:54pm crews from Westbourne and Poole were mobilised to a report ...Read more

Compliments and complaints

To make a compliment

All of our staff strive to provide the best possible service for our local communities, and positive comments and feedback are always very much appreciated.

Compliments are important to us, because we can learn from what we are doing right and build on it for the future.

All compliments received are passed onto the relevant staff member/members and their line managers. Anonymised comments are also shared in our staff magazine.

To share a compliment, click here or email [email protected]

To make a complaint

Whatever the reason for your complaint, we value feedback and the opportunity to learn from our mistakes or correct any misunderstanding. Our aim is to continually improve our services. Please let us know if:

Please note, if you have a faulty smoke, heat or carbon monoxide detector, please call the Safe & Well Team on freephone 0800 038 2323.

To make a complaint, you can:

If you wish to report a nuisance or other issue caused by a current activity being undertaken by Dorset & Wiltshire Fire and Rescue Service, please contact our Service Control Centre on 0306 799 0019.

If you have a complaint, we will need to know the following:

We will acknowledge your complaint within three working days of receipt. This is likely to be by telephone to obtain any further information relevant to the investigation.

Within a further 14 days, you will receive one of the following:

OR

If you are not happy with our reply, or the way in which we dealt with your complaint, we will refer your complaint to a Senior Manager to review the investigation. We will endeavour to resolve all complaints at this second stage within one calendar month.

If you remain unsatisfied with the outcome of this investigation, we will refer your complaint to our Strategic Leadership Team (SLT).

Your personal details will be held on a confidential computerised system for the purpose of investigating the complaint, notifying staff of compliments and monitoring trends. After five years, any personal data will be removed from our records.

How to complain about a Fire Authority member

Fire Authority members must comply with the Code of Conduct. If you believe that a member (or former member) has failed, or may have failed, to comply with this Code of Conduct, please complete the on-line complaints form.

Alternatively, you can write to the Head of Democratic Services & Corporate Assurance at Dorset & Wiltshire Fire and Rescue Service, Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury, SP1 3NR. Once received, complaints are dealt with in accordance with the approved arrangements.

See also:

Local Government Ombudsman

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