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Latest Incidents

29th October, 2020 - 15:52: Westlea crew attended a 15 year old girl who had become stuck in a bab...Read more

29th October, 2020 - 14:59: Both fire engines from Dorchester Fire Station were sent to reports of...Read more

29th October, 2020 - 12:03: A crew from Poole gained entry to a property where the occupant had fo...Read more

29th October, 2020 - 07:39: 2 fire engines from Chippenham Fire Station and 1 from Corsham were mo...Read more

28th October, 2020 - 7:42 PM : Crews have extinguished a fire involving commercial waste in a skip us...Read more

27th October, 2020 - 5:49pm: Malmesbury - Crews from the Malmesbury and Chippenham fire stations wi...Read more

27th October, 2020 - 06:11: At 06:11 this morning, Fire Control received a call to a smoke alarm s...Read more

26th October, 2020 - 19:23: At 19:23 Fire Control received an emergency call to a bin fire near to...Read more

26th October, 2020 - 17:46: At 17:46 this evening, Fire Control received a call to a fire in a fla...Read more

26th October, 2020 - 17:38: Fire Control received a call this evening at 17:38 to a road traffic c...Read more

Calling 999

If you require the fire and rescue service, always dial 999. You can do this from any private, public or mobile phone for free.

Please be aware that all calls made in and out of our Service Control Centre are recorded, including 999 calls. Dorset & Wiltshire Fire and Rescue Service (DWFRS) is in partnership with Hampshire FRS and Devon & Somerset FRS and, during busy periods, your 999 call may be taken by them – however, this does not affect how we respond to you.

Please remember:

What happens when you dial 999

Your call will be answered by a telephone exchange operator who will ask you which emergency service you require. Stay on the line and you will then be connected to our Service Control Centre, NOT your local fire station.

Even if you have barred the ‘calling line identity’ facility, your telephone number will be displayed to the telephone exchange operator. This is a safety feature to help us ascertain an approximate location of the emergency.

As you are being connected to the fire service, you may hear the telephone exchange operator passing your telephone number to the Fire Control Operator. Please don’t interrupt, it is vital we can record this information.

The Fire Control Operator will then ask you a number of questions:

It may seem as though you are being asked too many questions and your call is taking too long to deal with; don’t worry, the fire crews are mobilised quickly and usually while we are still talking to you. We can then gather other valuable information from you which will be passed to the firefighters while they are on their way to the incident. This information may include things such as where in a building people are trapped or whether there are hazards nearby, such as an oil tank or gas cylinders.

We endeavour to handle emergency calls to the Service Control Centre within 90 seconds from receipt of the initial call to mobilising the fire appliance.

Get out, stay out, get the fire service out!

Hoax and malicious calls

Making hoax and malicious calls is a criminal offence. Such calls tie up emergency crews so they are not available for real, potentially life-threatening incidents.

The Fire and Rescue Service receives dozens of such calls every year, made from payphones, mobile phones and landlines. We also have issues with people deliberately smashing break-glass alarm points.

Malicious callers are not only an enormous drain on resources; their thoughtless behaviour endangers the lives and safety of the public.

All calls to our Control room are recorded and can be instantly traced back to the caller. This doesn’t just apply to landlines; even calls from payphones and mobiles are taped and can be traced. The 141 function or equivalent does not block the number when you call 999.

The consequences of making hoax or malicious calls

How you can help

If you know of someone who makes hoax or malicious calls, you can call Crimestoppers anonymously on 0800 555 111.

 

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